Refund Policy

At Crazy Critters, we want you to love your purchase. However, if you’re not completely satisfied, our 14-day return policy allows you to request a return within 30 days of receiving your item.

 

Eligibility for Returns To qualify for a return, your item must:Be in the same condition as when you received it (unused, with tags, and in its original packaging).Include the receipt or proof of purchase.

 

How to Start a ReturnTo initiate a return, contact us at Crazycritters14@gmail.com.

 

Please note: You will be responsible for return shipping costs.

Items sent back without prior authorization will not be accepted. Once your return request is approved, we’ll provide instructions on how to send your item back.

 

Damages and Issues - Please inspect your order upon arrival and contact us immediately if:

The item is defective or damaged or you received the wrong item.

 

We’ll evaluate the issue promptly to make it right.

 

Exceptions / Non-Returnable Items

The following items are not eligible for returns:

Custom or personalized products.

Sale items or gift cards.It

ems damaged due to misuse or improper handling.

If you’re unsure about whether your item qualifies for a return, please reach out to us.